The Vacancy
Our people are at the heart of National Museums Liverpool. Colleagues from across the NML team make a difference every day, creating memorable experiences for everyone and challenging expectations. We pride ourselves on being a place for everyone, but we are always aiming higher, aspiring to be representative of the communities we serve. Through our people, we are building a culture which embeds trust, respect and inclusion and an organisation in which people are engaged and empowered to enable National Museums Liverpool to evolve. You could be just the right person to join us.
We currently have the post of Visitor Assistant (7.4 hours per week - Sudley House Art Gallery) available.
Reporting to the Duty Manager (Visitor Experience), as a Visitor Assistant you will work within the Visitor Experience Team and be the first point of contact for our visitors, providing a welcoming, friendly, safe and enjoyable visit. You will interact with a diverse range of audiences to get the most from their visit, helping them to engage with our exhibitions, collections and activities whilst supporting our mission to create memorable experiences for everyone - challenging expectations.
We aim to deliver a high-quality, positive and rewarding museum experience that will encourage children, young people, and adults to gain the knowledge and skills they need to develop their educational attainment, cultural awareness, and life chances.
Being passionate about people, and excellent customer service, is essential. An ability to respond independently to queries and spot an opportunity to improve someone’s visit with well-timed guidance is also a must. You’ll also play a key role in maintaining our high Health, Safety & Security standards.
If you think you match the job description and our organisation ethos then click on the link to apply with your CV and supporting statement indicating how you meet the person specification.
Additional Information
Disclosure and Barring Service Checks (DBS)
National Museums Liverpool carries out checks, at a level appropriate for each role, as part of our recruitment process. Checks are completed through the Disclosure and Barring Service, following a successful interview and conditional offer. Details of these checks are restricted to the People Team and not shared with recruiting managers.
If you have questions about the DBS service please visit https://www.gov.uk/government/publications/dbs-application-forms-guide-for-applicants.
Overseas Applications
National Museums Liverpool are not currently a sponsor organisation for those applying from outside of the UK. This means that we will be unable to sponsor applications for a work visas from those who live outside of the UK and do not currently hold the right to work.
For more information on whether or not you need a Visa to work in the UK please go to https://www.gov.uk/check-uk-visa.
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
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National Museums Liverpool Privacy Statement
The following explains how we National Museums Liverpool (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) National Museums Liverpool is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
What information do we collect from you?
We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):
We are using Contract as our legal basis for processing, which means we can use your details and information so that we may assess your suitability for employment with us, as well as carry out our statistical analysis of recruitment.
Why do we collect this information and who do we share it with?
Details you provide in this application:
We will store your application data for 12 months after the vacancy has closed. After this period, it will be fully anonymised.
We use some automated screening tools as part of this application process. The answers you provide to one or more of the questions (excluding any special categories/equal opportunity questions) may result in your application being automatically declined. This technology is used to help us manage the high volume of applications we receive and can assure applicants the same outcome would occur if we manually reviewed your application. The reason for the decline will be made available to you in your candidate account.
How can I access the information you hold about me? Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
You have the following rights in relation to the way in which we deal with your personal data:
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
National Museums Liverpool can exercise the right to update this policy as and when required.
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